Text Message Terms

You gave your mobile number to your healthcare provider — usually on a registration or intake form — and agreed to receive text messages about your account. Your provider passed that number and that agreement to us so we could send the messages on their behalf.

Agreeing to text messages is never a condition of receiving care. You can decline, or stop the messages later, and it changes nothing about your treatment or your bill.

If you do not remember agreeing to this, tell us and we will stop the messages and look into it. Email info@reclaimly.com.

Who sends them

Your healthcare provider, through Patient Payments. Their name is in every message.

What they say

That you have a balance to pay, that a payment is coming up or has been missed, or that the card on a payment plan needs updating. Each one carries a link to your bill.

Message frequency

Message frequency varies. You get a message only when there is something about your bill to tell you — a new balance, a payment coming up, or a card that needs replacing.

What they never contain

Your diagnosis, your treatment, or what you were seen for. A message says there is a balance and how to pay it, and nothing more about your care.

An example of what you will receive

[Provider Name]: You have a balance of $[amount]. View and pay securely at patient-payments.com/[code]. Reply STOP to opt out.

The five-character code at the end of the link is what opens your bill. Anything in square brackets above is filled in with your provider's name, your balance and your own code.

Message and data rates may apply. We do not charge you anything to receive these messages, but your mobile carrier may, depending on your plan.

Reply STOP to any message. We will send one confirmation and then stop texting you about that programme.

STOP is not the only word that works, and it does not have to be capitalised or punctuated a particular way. CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE and OPT OUT all stop the messages, and so does any other reasonable way of telling us to stop.

• Reply to the message with any of those words.
• Email info@reclaimly.com and say you want the texts stopped.
• Tell us in a reply to any message.

A request made any of those ways is honoured within ten business days, and usually straight away.

To start receiving messages again, ask your healthcare provider.

Email us at info@reclaimly.com. We answer questions about the message, the link and the payment.

Questions about what you were charged for go to your provider — they hold your medical record and are the only ones who can change a charge. Questions about the message, the link or the payment come to us.

Fake billing texts are common, so this is worth stating plainly. A message from this programme will never:

• Ask you to reply with a card number, a CVV, or a bank sign-in.
• Ask for your Social Security number.
• Ask you to read back a code we just sent you.
• Ask you to pay with a gift card or a store voucher.
• Threaten you with arrest, legal action or immediate consequences.

Every link we send opens a page at patient-payments.com. If the address is anything else, it is not us. You can also skip the link entirely: type patient-payments.com into your browser and enter the five-character code from the message.

Mobile numbers get reassigned, and people mistype them on forms. If you have received a billing text that is not for you, please tell us — we will remove your number and look into where it came from.

Email info@reclaimly.com. You do not need to open the link or prove anything; telling us the message reached the wrong person is enough.

Carriers are not liable for delayed or undelivered messages. We cannot guarantee that a message will arrive, or arrive on time — delivery depends on your carrier, your device and your signal.

Because of that, a text message is never the only way you can find out about a bill. Your provider can tell you your balance, and you can open your bill with your code at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In ordinary words: your number goes to your healthcare provider and to the messaging and payment vendors that run this service for us, and to nobody else. It is not sold, rented or passed to advertisers. The same commitment is in our Privacy Policy.

Stopping these messages stops the ones we send. Your healthcare provider may still contact you directly — by post, by phone, or through their own patient portal — about your bill or your care. If you want those to stop too, you need to tell them.

• Privacy Policy — what information we handle, and what we do with it.
• Terms of Service — the terms that apply when you pay a bill here.
• Health Information Privacy — how your health information is handled, and why your provider rather than us answers questions about it.

Email

info@reclaimly.com

Who we are

Reclaimly, Inc., a Delaware corporation.